Owner Frequently Asked Questions

  • Q: Am I required to make my property available to Section 8?

    A: No, there are no requirements to make your property available to Section 8.
  • Q: Are you licensed?

    A: Yes, we are a fully licensed and insured real estate agency.
  • Q: Can I reach you after hours?

    A: Absolutely! Our owner portal allows you to contact us 24/7 with a click of a button. We are immediately notified of the message and return your inquiry within 24 hours or sooner.
  • Q: Can you put the money directly into my account?

    A: Yes! We direct deposit all rent monies (less our fee) into the account of your choice on the 10th of each month.
  • Q: Do I get to see the lease or sign it?

    A: Yes, you can review the lease. In fact, the tenant’s lease is uploaded to your owner portal for your records when a new tenant is signed. We have lease agreements written by our team of attorneys that protect all parties. These are based on our years of experience managing properties. We generally discourage our owners/investors signing the lease so all of the liability is held with our firm. This ensures that we are taking your stress away and you’re not having to deal with any legal issues personally.
  • Q: Do you sell real estate too?

    A: Yes, we have a team of agents that are ready and willing to help you sell your investment or purchase new ones.
  • Q: How and when do I get my checks?

    A: We prefer to direct deposit your rent monies (less our fee) into the bank account of your choice. Generally, funds settle into your account within 3-5 business days depending on your bank. We direct deposit funds on the 10th of each month.
  • Q: How is rent collection handled?

    A: We handle all rent collection. Our tenants enjoy the ability to pay online through their tenant portal by e-check, debit card or credit card.
  • Q: How long of a lease do you sign?

    A: Our standard lease is generally 12 months. Often times, tenants enjoy the option of signing longer-term leases.
  • Q: How much security deposit do you charge the tenant?

    A: Security deposits are generally one month’s rent. However, in some individual cases, the tenant may be required to put down a larger security deposit based on their credit worthiness.
  • Q: How soon can you start managing my property?

    A: Immediately! We are very experienced in taking over properties that are being managed by other firms as well as taking over vacant or newly acquired properties. We are also well acquainted with the process if existing tenants reside in the property.
  • Q: What type of properties do you manage?

    A: Virtually every type of property. Our staff is highly skilled in managing single-family homes, duplexes, large apartment complexes, storage facilities and homeowners associations.
  • Q: What type of reports do I get and how often?

    A: Financial reports are available at your fingertips 24/7. We offer all of our investors access to an owner portal which allows you to run various types of financial reports from standard monthly reports to more complex cash flow and balance sheet reports.
  • Q: Who holds the tenant security deposit?

    A: We generally hold the tenant’s security deposit in an escrow account since the lease agreements are between our firm and the tenant.
  • Q: What are your fees?

    A: As a customer-focused firm, we believe in tailoring our fees to meet the needs of each individual investor. On average, our monthly fees range from 5-10% of the gross monthly rent. In addition, we charge a procurement fee of ½ of one month’s rent to secure a tenant, which covers our costs of marketing, showing the property, performing credit and background screenings, etc. Again, we can tailor our services based on your needs. We also offer other add-on services such as professional photography, videos, quarterly inspections and more.

    For storage facilities and homeowner’s associations, our fees are based on the number of storage units or homes in the neighborhood. Call us today to inquire about our custom plans.